Need to Start a Return or Exchange?

Please read the return or exchange process patiently

Quick Overview of Our Return Policy:

New, unused, still-in-the-package products can be returned or exchanged up to 15 days from the purchase date.

Tried it and didn’t like it? Contact us – we’ll see how we can help on a case-by-case basis.

For returns/exchanges of new, unused items, all packaging for third-party products must be undamaged and acceptable for resale.Returned items will be inspected.

Need Help?

Have questions or need assistance with a return or exchange? Reach out to our customer service team.

Our Simple & Uncomplicated Refund Policy:

If you know anything about us by now, you know we like things to be simple, uncomplicated, and efficient. Our return policy is no different.

New & Unused Returns/Exchanges

Something unexpected came up, and you can’t do your thru hike, or your job relocates you to a sprawling urban area – we get it. Things happen, and we don’t want you to be saddled with gear you can’t use. New, unused, still-in-the-package products can be returned or exchanged up to 15 days from the purchase date. (If you’ve purchased your product from one of our authorized dealers, you’ll have to reach out to that dealer for a return or exchange.)

Tried It and Didn’t Like It?

If you’ve tried out the gear you purchased and it’s just not working out for you, or the fit is off, etc., let’s talk. We may be a “less-big” company, but we wouldn’t want to be made to get out and adventure with equipment that was unsatisfying to use either. On a case-by-case basis, we’ll do what we can to get you squared away and off on the right foot.

Refund Policy Terms

As part of our Refund Policy, you will be asked to agree to the following:

I acknowledge that Mountain Expedition Supply refund policy allows that new, unused, still-in-the-package products can be returned or exchanged up to 15 days from the purchase date. All packaging for third-party products  must be undamaged and acceptable for resale.

The product(s) I am returning or exchanging will be in new, unused condition and will be inspected by Mountain Expedition Supply upon receipt. If the product(s) show(s) signs of light use, a 20% restocking fee may be deducted from my refund at the discretion of Mountain Expedition Supply. Products that do not meet these conditions may not qualify for a refund and will not be returned to me.

I am responsible for contacting Mountain Expedition Supply prior to submitting my return or exchange with any questions about the refund policy.

Warranty

If the Mountain Expedition Supply product you got from us is defective, our warranty covers it for one year from the date of purchase.